Mack Mack
Mack Mack

COURSE CATALOG

Welcome to the Mack Trucks Academy Course Catalog. Click on any functional area to explore complete course listings and session descriptions.

Functional Areas

The Mack Trucks Academy Development Guide provides direction to learning and development content across five core functional areas: Parts, Sales, Service, Technical, and Warranty. Find courses aligned with your role at a Mack dealership by clicking on the links below.

EV500722: Mack Ultra Service Contract

Mack Ultra Service Contract

The Mack Ultra Service Contract goes above and beyond the standard warranty, providing premium services that support battery electric vehicles. In this course, you’ll build your knowledge of the Mack Ultra Service Contract value, so you can confidently speak to your customers during the sales process.

After completing this module, you will be able to:

  • Describe how Mack Ultra Service Contracts help maximize uptime and productivity while providing peace-of-mind for EV truck owners
  • Locate resources, such as the Electric Toolkit, on Trucks Dealer Portal
  • Describe how truck owners can simplify planning, budgeting, and payment consolidation for scheduled and preventive maintenance, ESS repairs, repairable items, towing services, and Uptime Solutions by purchasing an Ultra Service Contract at the time of truck purchase or lease

Training type: eLearning

Your ability to view this course in Navigator may be determined by prerequisite completion or curriculum availability. Visit Navigator for more information.

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Questions?

Reach out to the Mack Trucks Academy team at academy-help@macktrucks.com to learn more about scheduling training. You can also check out the Development Plans to find specific certification level requirements.